Entries Tagged 'Automotive' ↓

AA Auto Warranty

Note:  AA Auto Warranty changed its name in the fall of 2009 to AA Auto Protection.  Our understanding is that this was in response to new industry-wide regulations regarding the use of the word “warranty”.

When people are looking for extended warranties for automobiles, they are really looking for security and peace of mind. A quality car warranty means that a person will never get stuck with a surprise repair bill of $500, $1500, or even $2500. With the average labor rate close to $100 per hour, and the average vehicle repair close to $700, an auto warranty is one of the best ways to protect one’s vehicle investment and one’s wallet. Because extended warranties are so popular, and so useful, it’s no wonder why there are so many companies offering them. So who do you trust?
AA Auto Warranty is one of the oldest in the industry. Founded in 2002, they were the first broker of car warranties, the first to post full contracts online and the first to bring together under one umbrella some of the best auto warranties available. AA Auto Warranty brings years of experience, the latest technology, and the most reputable plan administrators together – to give the hassle-free experience today’s consumer’s demand.
From basic powertrain to full exclusionary plans, they are able to offer the average customer more than 50 different plans with varying coverage, time, and mileage terms. With so many options available, their consultants can find a car warranty to fit pretty much any consumer’s needs
They fully appreciate that affordability is key. Full coverage auto warranties, for some high-end vehicles, can be $3000-$4000. But with their interest-free payment plan option, even such pricey investments can be made easily with a small monthly payment. No credit check is required, and acceptance is instant.
In the service contract industry having a good reputation is vital. All of the administrators represented by AA Auto Warranty are members of the Better Business Bureau, and have at least an “A” rating, giving consumer’s confidence that their plans will be there when they need them.  Also important, all of the administrators are backed by an independent, A.M. Best-rated insurance company. That means that if the administrator is ever strapped for cash, there will always be enough money to pay a customer’s claim.
Practically all of the plans come with no-charge roadside assistance, car rental assistance, towing assistance, and other perks. Many of the contracts include “wear and tear” coverage, meaning that a part does not need to be totally broken in order to be fixed. That’s a loophole that other companies in the industry love to exploit.
AA Auto Warranty is staffed by professional contract consultants, whose only job is to find that fits the needs of the customer, at the most affordable price. There are no high-pressure tactics, no gimmicks, and no games.  They are committed to providing their customers with the highest levels of customer service, quality products, and affordable prices, every single day.

Auto Parts Warehouse Review

Auto Parts Warehouse LogoFast and reliable service is what customers want to experience whenever they shop online. Since most of these customers are pressed for time, it’s important for them to get the information they need to help them transact and purchase as quickly and efficiently as possible. Aside from having their orders processed quickly, these customers also expect the same efficiency when it comes to having these items shipped and if needed, replaced. It’s this brand of service that Auto Parts Warehouse prides itself in providing its customers.

Founded in 1995, Auto Parts Warehouse has since carved its way into becoming the country’s top Internet direct marketer specializing in the distribution and selling of automotive aftermarket replacement parts and accessories. It’s considered one of the most established wholesalers online and is responsible for providing more than 550,000 discounted aftermarket auto parts to both online consumers and auto body shops in the Southern California region and carries a total of 26,000 parts numbers and over 75,000 product applications depending on a vehicle’s model, make and year. This vast selection of automotive parts has allowed Auto Parts Warehouse to achieve two unique distinctions. The first is being one of the online stores that garnered the most number of visitors in one month, a record it achieved in the month of March 2005 when it was able to receive more than three million online visitors. With the exception of eBay, this achievement still stands as the highest recorded in the industry. The second is being ranked first among all online car part retailers in this year’s 2008 Internet Retailer Top 500 Guide.

Auto Parts Warehouse Screenshot

Aside from addressing its customers’ demands for automotive parts and accessories, Auto Parts Warehouse has also worked on improving how it services its customers. One of the things it’s done is to develop an efficient and reliable ordering service called the Parts Ordering System or POS. With the help of this system, the company is able to manage and receive reports pertaining to customer information, sales, accounts receivables, and inventory; making it easier to transmit and manage the flow of information coming in. On top of having a system that helps improve the transmission of information to make the process of ordering more efficient, Auto Parts Warehouse also provides customers with alternative modes of payment, big discounts, and email promos to help make it light on their pockets. Installment payment via the Bill Me Later program and the waiving of shipping fees for orders above $50 dollars are just some of the incentives provided to help make purchasing easy and convenient.

With a commitment to providing stellar online service in place, Auto Parts Warehouse’s goal is to keep on providing its customers with the automotive parts and accessories that they deserve and maintain its stance as one of the most trusted and reliable online auto parts wholesalers today.

AutoPartsWarehouse.com is one of several auto parts sites owned by the same company.

They do a tremendous amount of business and have been challenged to address a number of customer service issues (although the overall frequency of complaints seems to be slowing down.)

Website: www.AutoPartsWarehouse.com

Overall: Good
Price: Good  
Shipping/Delivery: Fair
Website Ease of Use: Good
Customer Service: Fair

Customer Reviews: