For all you contact lens wearers out there, today we are interviewing Bob Drumm from www.aclens.com.

CS: Hi Bob.  Thanks for talking with us. What is it that makes aclens.com one of the premier contact lens sites online today?

Bob:  Well, we’ve been doing this for over 10 years and become one of the leading resources for low prices, award winning  customer service and extensive health information.  We carry all major brands of contact lenses including Acuvue, Focus, Biomedics,  Freshlook, Purevision, Soflens and are able to offer our customers up to 70% off of retail prices. We have over one million lenses in stock, so there’s a good chance AC Lens has the exact contact lenses to fit anyone’s needs.

CS:  Who founded your company and when?

Bob: Dr. Peter Clarkson, MD, PhD (President & CEO) founded AC Lens in 1995.  His vision was to provide high-quality contact lens replacement services.

CS: What are some new features your site has to offer?

Bob: The new re-design of aclens.com launched October 6th 2008.  It displays our discounted prices more clearly and provides easy access to rebate offers for even more savings for our customers.

We want new customers to be confident that we are here for them if needed, so our new design highlights our customer service awards — including the only contact lens retailer awarded “Platinum Support” by BizRate.com.

The new design also makes customer feedback more prominent through our contact lens forums, user product reviews or corporate blog, etc.

CS: That sounds great.  What advice would you give someone shopping for lens replacement services for the first time online?

Bob: aclens.com is designed to be very upfront about everything.  If you shop elsewhere:

- Be careful you don’t get hit with hidden fees which are common on some sites.

- Be sure to add up shopping cart totals to avoid paying more than you expected.

- Watch out for unannounced handling fees in the checkout process.

CS:  Thanks very much for your time Bob.  I’m sure our readers appreciate it as well.

Bob:  My pleasure.

Website:  www.aclens.com

Customer Satisfaction History:
A comprehensive review of the company’s history shows AC Lens to have an excellent record and very few complaints.  We found no pattern of consumer scam or fraud.  If you have had a personal experience with this company, please rate it below.

If you are in the market for hosting services, you may want to pay attention.  We’re talking with Jesse at 1and1.com.

CS:  Jesse, thanks for spending a few minutes with us today.

Jesse:  Glad to be with you.

CS:  Tell us a little about 1and1.com and why people need hosting.

Jesse: We are a premier web hosting company which provides the tools necessary for consumers to build their professional web presence.

CS: What makes you different from other web hosting companies.

Jesse: We are the world’s largest web hosting company with over 7.7 million customers across the globe. 1&1 is known as THE one-stop-shop for hosting because we offer affordable all-inclusive packages. Our goal is to provide ambitious private users – as well as small businesses – all the elements needed for running a successful website.

CS:  What are some new features and services available through 1and1.com?

Jesse: We have launched a new line of premium dedicated servers as well as a value range of servers. The new Premium Server Range combines latest AMD processors, RAID and huge disk space. 1&1’s latest Value Server range greatly expands upon 1&1’s own concept of providing a low cost server solution for less demanding users. The value servers are priced from only $69.99/month, and boast AMD processors, RAID1 and disk space ranging from 160GB to 500GB. Value servers are an excellent, cost effective option for uses such as back-up and email servers, game servers, large traffic websites and online forums.

CS: That sounds great.  What advice you would give to people considering a webhosting company to fill their needs?

Jesse: Many people today are looking at green aspects when making any purchasing decision, and 1&1 recently became the first globally green web hosting company. 100% of the energy used at the data centers is offset by purchasing renewable energy credits. 1&1 is dedicated to taking responsibility and is happy to join the green movement

CS: Obviously, 1and1 is a leader in hosting.  Anything else you care to share with people considering using your services?

Jesse: Absolutely, 1&1 is always running specials, adding new features and improving products, so you can always find something new.

CS: Will do Jesse.  Thanks for your time.

Jesse: You bet.

Website:  www.1and1.com

Customer Satisfaction History:
A comprehensive review of the company history shows 1&1 to have an excellent record and very few complaints.  We found no pattern of consumer scam or fraud.  If you have had a personal experience with this company, please rate it below.

Shoebuy.com is the largest retailer on the Internet focused on all categories of footwear and related apparel. They have partnerships with more than 600 manufacturers and represent over 700,000 products from top brands including Adidas Sneakers, Aerosoles, Allen-Edmonds, Bostonian Shoes, Brooks, Clarks England, Crocs, Dockers, Donald J Pliner, Dr. Martens, Easy Spirit, Fila, Florsheim, Franco Sarto, Hush Puppies, Johnston & Murphy, K-Swiss, Keds, Keen, Mephisto, Merrell, Mezlan, New Balance, Reebok, Rockport, Sebago, Skechers, Softspots, Sperry Top-Sider, Stride Rite, Stuart Weitzman, Timberland, Tommy Hilfiger, and many more.

Shoebuy is rated one of the top eTailers in the country for outstanding service by BizRate, one of only 3 Companies to win this award 5 years in a row.  They have been rated by Hitwise as one of the Internet’s Top Ten most visited apparel, accessory shopping and classified sites. They also operate Bagsbuy.com, which represents all categories of bags including handbags, backpacks, luggage, baby gear, briefcases and laptop bags. Shoebuy.com is an operating business of IAC.

We are in a unique position to access a variety of data regarding the company’s history of customer satisfaction.

Ratings:
Overall: Excellent
Price: Excellent
Shipping / Delivery: Excellent
Website Ease of Use: Excellent
Customer Service: Very Good
Would Shop Again: Excellent

Website: www.ShoeBuy.com

Fast and reliable service is what customers want to experience whenever they shop online. Since most of these customers are pressed for time, it’s important for them to get the information they need to help them transact and purchase as quickly and efficiently as possible. Aside from having their orders processed quickly, these customers also expect the same efficiency when it comes to having these items shipped and if needed, replaced. It’s this brand of service that Auto Parts Warehouse prides itself in providing its customers.

Founded in 1995, Auto Parts Warehouse has since carved its way into becoming the country’s top Internet direct marketer specializing in the distribution and selling of automotive aftermarket replacement parts and accessories. It’s considered one of the most established wholesalers online and is responsible for providing more than 550,000 discounted aftermarket auto parts to both online consumers and auto body shops in the Southern California region and carries a total of 26,000 parts numbers and over 75,000 product applications depending on a vehicle’s model, make and year. This vast selection of automotive parts has allowed Auto Parts Warehouse to achieve two unique distinctions. The first is being one of the online stores that garnered the most number of visitors in one month, a record it achieved in the month of March 2005 when it was able to receive more than three million online visitors. With the exception of eBay, this achievement still stands as the highest recorded in the industry. The second is being ranked first among all online car part retailers in this year’s 2008 Internet Retailer Top 500 Guide.

Aside from addressing its customers’ demands for automotive parts and accessories, Auto Parts Warehouse has also worked on improving how it services its customers. One of the things it’s done is to develop an efficient and reliable ordering service called the Parts Ordering System or POS. With the help of this system, the company is able to manage and receive reports pertaining to customer information, sales, accounts receivables, and inventory; making it easier to transmit and manage the flow of information coming in. On top of having a system that helps improve the transmission of information to make the process of ordering more efficient, Auto Parts Warehouse also provides customers with alternative modes of payment, big discounts, and email promos to help make it light on their pockets. Installment payment via the Bill Me Later program and the waiving of shipping fees for orders above $50 dollars are just some of the incentives provided to help make purchasing easy and convenient.

With a commitment to providing stellar online service in place, Auto Parts Warehouse’s goal is to keep on providing its customers with the automotive parts and accessories that they deserve and maintain its stance as one of the most trusted and reliable online auto parts wholesalers today.
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AutoPartsWarehouse.com is one of several auto parts sites owned by the same company.

They do a tremendous amount of business and have been challenged to address a number of customer service issues (although the overall frequency of complaints seems to be slowing down.)

Website: www.AutoPartsWarehouse.com

Ratings:
Overall: Good
Price: Good  
Shipping/Delivery: Fair
Website Ease of Use: Good
Customer Service: Fair

Customer Reviews:
http://www.resellerratings.com/store/Auto_Parts_Warehouse